Booking & Cancellation Policy
A $50 deposit is required to secure all bookings that are 1hr or longer.
We understand that sometimes you may need to change your booking. We kindly request 24 hours notice so that we can offer that time slot to another client. By providing that notice, your deposit will be held for your next booking, or refunded. If you don’t provide us with 24 hours notice or you fail to turn up for your scheduled appointment, your $50 deposit will be forfeited. In the case of prepaid treatments, the treatment will be forfeited.
Please note that you are more than welcome to send a friend or family member in your place. We cannot accept messages left on Sundays or public holidays as sufficient notice, as we will not have enough time to try to rebook the time allocated to you.
Please note we do not offer refunds for treatments, packages or products purchased but will happily exchange your item or transfer it to someone else. Prepaid packages are valid for 12 months from the date of purchase and must be used within that period. Prepaid programs and packages that are changed or are not taken in full are transferrable once the individual treatments that have been taken are deducted at full price and the remaining balance is credited for the remaining period of validity.